Terms of service
Last updated: 23 September 2026
Welcome to Remedyne. These Terms of Service govern your use of our website and any purchases made through our online store.
Throughout these Terms, "we", "us" and "our" refer to Remedyne. "You" and "your" refer to anyone accessing our website or purchasing from us.
By accessing our website or placing an order, you agree to these Terms of Service.
1. About Us
Remedyne is an online retailer of everyday products.
You can contact us at:
Email: support@remedyne.co.uk
Registered office: 124 City Road, London, EC1V 2NX
If you have a question about an order, please include your order number when contacting us.
2. Using Our Website
You may use our website for lawful personal shopping purposes.
You must not misuse the website, attempt to interfere with its operation, introduce malicious software, access restricted areas without authorisation, or use the website for fraudulent or unlawful purposes.
We may restrict access to our website where reasonably necessary to protect our customers, business or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colours and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your screen, device settings and lighting conditions.
Sizing may also vary between products. Please review the sizing information provided on the relevant product page before ordering.
Nothing in these Terms affects your statutory rights, including your rights where goods are faulty, not as described or otherwise do not meet applicable legal requirements.
4. Prices
Prices are displayed in the currency shown on our website.
The total amount payable, including applicable delivery charges, will be shown during checkout before you place your order.
We may change our prices from time to time. Any price change will not affect an order that has already been accepted by us.
If we discover an obvious pricing or listing error relating to an order, we will contact you before proceeding where appropriate.
5. Orders
Submitting an order does not necessarily mean that we have accepted it.
After placing an order, you will normally receive an order confirmation at the email address provided during checkout.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be authorised;
- there is an obvious pricing or listing error;
- we reasonably suspect fraud or unauthorised activity; or
- we are unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount due to the original payment method.
6. Payment
Payment must be made using one of the payment methods available during checkout.
You confirm that you are authorised to use the payment method provided.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may also apply when they process your payment information.
7. Delivery
Delivery options, estimated delivery times and applicable charges are explained in our Shipping Policy and/or during checkout.
Please ensure that the delivery information supplied with your order is accurate.
Delivery estimates are estimates unless we expressly agree otherwise.
Your statutory rights regarding delivery are not affected by these Terms.
Please refer to our Shipping Policy for further information.
8. Cancellations, Returns and Refunds
Your rights to cancel, return products or receive a refund are explained in our Refund Policy.
Nothing in these Terms or our Refund Policy limits any rights you have under applicable consumer law.
Please review our Refund Policy before purchasing.
9. Promotions and Discount Codes
From time to time, Remedyne may offer promotions or discount codes.
Promotions may be subject to additional conditions displayed alongside the relevant offer.
Unless otherwise stated, discount codes cannot be exchanged for cash and may not be combined with other offers.
We may withdraw or correct a promotion where there has been an obvious error, misuse or other legitimate reason, subject to applicable law.
10. Product Availability
Products are subject to availability.
Adding an item to your basket does not reserve that item.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate refund where we are unable to fulfil the order.
11. Intellectual Property
The content of the Remedyne website, including our branding, logos, website design, original text, graphics and other materials owned by us, is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use.
You must not reproduce, distribute, sell or commercially exploit our protected content without permission.
Third-party trademarks and other intellectual property remain the property of their respective owners.
12. Third-Party Services
Our website may use or link to services operated by third parties, including payment providers, delivery providers and other ecommerce services.
We are not responsible for third-party websites or services that are outside our control.
Your use of those services may be subject to the third party's own terms and policies.
13. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits your statutory rights as a consumer.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
14. Personal Information
Our collection and use of personal information is explained in our Privacy Policy.
By using our website, your information will be handled in accordance with that policy and applicable data protection law.
15. Changes to These Terms
We may update these Terms from time to time, for example where our services, business practices or legal obligations change.
The Terms applicable to an order will be those in effect when the relevant contract is formed.
The latest version will be available on our website.
16. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
17. Governing Law
These Terms are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.
Nothing in these Terms prevents you from relying on any mandatory rights available to you under applicable consumer law.
18. Contact Us
If you have questions about these Terms or an order, please contact:
Remedyne
Email: support@remedyne.co.uk
Registered office: 124 City Road, London, EC1V 2NX