Payment Policy

This page explains how payments work at Remedyne: what we accept, what currency you are charged in, and how your card details are handled. If anything here is not clear, email support@remedyne.co.uk.

Payment methods we accept

The payment methods available to you are shown at checkout, and that list is the definitive one for your order. Available methods can vary by country and by device.

The icons at the bottom of every page reflect what is currently switched on for this store. If a method you expected is not offered at checkout, it is not available on your order.

Currency and pricing

Our prices are set and charged in pounds sterling (GBP). GBP is the only currency we present, so the amount shown is the amount you pay.

If your card or account is held outside the United Kingdom, your bank may apply its own conversion or international transaction fee. That charge comes from them rather than from us, and we have no visibility of it.

Delivery is free on all UK orders and there is no minimum spend. You will see the full amount you are paying before you confirm your order. Our Shipping Policy sets out where we deliver and how long delivery takes.

When you are charged

Payment is taken through the checkout at the point you place your order, and an order confirmation is emailed to you straight afterwards. If we are unable to fulfil your order, we refund it in full. See our Return & Refund Policy.

The full terms that apply to your purchase are set out in our Terms of Service.

How your payment is protected

Our website is served over HTTPS. Your connection to the site is encrypted using TLS, the current standard that replaced SSL, which means the information you enter, including your card details, is scrambled in transit rather than sent in readable form. You can check this for yourself: your browser will show a padlock in the address bar, and the address will begin with "https://".

Payments are processed through Shopify's checkout, which is certified to PCI DSS Level 1. The Payment Card Industry Data Security Standard is the security standard the card networks require of organisations that handle cardholder data. It exists to reduce card fraud by tightening the controls around how that data is handled and transmitted.

What we can and cannot see

We never see your full card number. It goes directly to the payment processor and is not accessible to us at any point. Once an order is complete, what we can see is your billing address, your delivery address, your order details, and the last four digits of your card.

We do not store card details ourselves, and we cannot take a payment by email or over the phone. If you ever receive a message claiming to be from Remedyne and asking for card details, it did not come from us. Please forward it to support@remedyne.co.uk.

How we handle the personal information we do hold is set out in our Privacy Policy.

If a payment does not go through

Declined payments almost always come from your bank rather than from us, and we are not told the reason. Common causes are a billing address mismatch, a card limit, or a routine fraud check. You can try again, use a different method, or contact your bank.

You may see a pending authorisation on your statement for an order that did not complete. That is not a charge, and it usually clears within a few working days depending on your bank.

Order verification

We may cancel and refund an order if a payment cannot be verified, or if the billing and delivery details do not stand up to a routine check. If that happens to your order and you believe it should not have, email us and we will look into it.

Questions about a payment

Email support@remedyne.co.uk and include your order number if you have one.

Customer service hours (UK time)
Monday to Friday: 09:00 to 17:00
Saturday and Sunday: closed

We answer emails within 24 to 48 hours.

Remedyne
Correspondence address: 124 City Road, London, EC1V 2NX, United Kingdom

We are an online only shop. The address above is for correspondence, not a showroom, and it is not a returns address.

Last updated: 23 September 2026