Refund policy
You have 30 days from the day your order arrives to change your mind. You do not need to give us a reason.
To start a return, email support@remedyne.co.uk. We will confirm it and send you the address to post the parcel to.
Condition
Items need to come back as they arrived. Unused and unworn, with any original tags still attached and the packaging intact. Anything showing signs of use or wear cannot be accepted. For hygiene reasons we cannot take back underwear, swimwear, period products or other intimate items once the seal has been opened.
If something arrives back outside these conditions we will contact you before we do anything with it.
Return postage
Return postage is paid by you, and the parcel is your responsibility until it reaches us. Please use a tracked service and keep your proof of postage. We cannot refund a return that goes missing on its way back if there is no tracking.
Refunds
Once your return arrives and passes our checks, we refund the full amount you paid for the items you sent back, to the payment method you used. There is no restocking charge and no admin fee.
Refunds are processed within 5 business days of your parcel reaching us. Your bank may take a little longer to show it.
If you send back part of an order, we refund the items you returned.
Exchanges
If you want a different size or colour, email us within 30 days of your order arriving. The item needs to meet the same conditions as a return, and postage is paid by you.
Cancelling an order
If your order has not been processed or dispatched yet, email us and we will cancel it. Once it has been dispatched, treat it as a return.
If we sent the wrong thing
If we got the item or the size wrong, we will put it right at no cost to you. Email us with your order number and a photo and we will arrange the replacement.
Contact
Remedyne, 124 City Road, London, EC1V 2NX
Please note this is our registered office, not a returns address. Email us for the returns address before sending anything back.