Shipping
Everything you need to know about how your order reaches you.
Where we ship
We currently ship within the United Kingdom.
We're not shipping to other countries yet. If you'd like us to reach yours, email us. Knowing where our customers are helps us decide where to go next.
What it costs
Standard UK delivery is free on every order.
There's no minimum order value and no delivery charge added at checkout.
How your order reaches you
We work with a selected network of suppliers, and orders are sent directly from the supplier to you rather than held in our own warehouse.
It's how we keep adding to our range without pushing prices up. It also means delivery times depend on the item and where it's coming from, so the timings below are what to expect before you order, not after.
Processing and delivery
Your order moves through two separate stages.
Processing: 1 to 2 business days. The time between placing your order and it leaving our supplier. Your order is confirmed, checked against the details you've given us, and prepared for dispatch.
Delivery: an estimated 3 to 10 business days after dispatch. This is transit time, and it starts when your order is dispatched rather than when you place it.
In total, expect roughly 4 to 12 business days from order to doorstep.
Business days are Monday to Friday and don't include public holidays. The 3 to 10 day delivery window is an estimate rather than a guaranteed arrival date, and it sits after the 1 to 2 day processing stage rather than including it.
Why timings vary
Delivery can occasionally fall outside the estimate because of:
- carrier operations and local schedules
- customs processing or clearance
- local delivery networks
- public holidays and seasonal peaks
- other circumstances outside our reasonable control
Some orders arrive sooner. Occasionally one takes longer. If yours is running past the window, contact us and we'll look into it.
Tracking
Where tracking is available, we'll email you the details once your order is dispatched.
The first update can take a little while to appear, and tracking sometimes slows down partway through a journey. If it has stopped moving, or you're simply unsure where your order is, get in touch.
If your order hasn't arrived
Email support@remedyne.co.uk with your order number and we'll investigate.
If your order arrives damaged, incomplete, or isn't what you ordered, contact us and we'll put it right at no cost to you.
Estimates and your rights
The timings on this page are estimates. They don't reduce, replace or limit your rights under consumer law.
Your order is our responsibility until it's delivered to you, and a delay or problem in transit doesn't change that. If your order is significantly delayed, doesn't arrive, or arrives damaged or incorrect, contact us. Depending on the circumstances you may be entitled to a replacement, a refund, or another remedy.
Delivery addresses
Please check your address before placing your order.
If you spot a mistake, email us straight away. If your order hasn't been dispatched we may be able to correct it. Once it's on its way, we usually can't.
Returns
You have 30 days from the day your order arrives to change your mind. Return postage is paid by you, and we'll send you the address once you start a return. Full details are on our Returns & Refunds page.
Questions
Email support@remedyne.co.uk. If it's about an order you've already placed, including your order number helps us get to it faster.
Monday to Friday, 09:00 to 17:00 UK time. Closed at weekends. We answer emails within 24 to 48 hours.